Privacy policy
This policy describes how NorthCoast DevOps LLC (ncdLabs) handles personal and account information for ncdLabs.com, related services, and software products we operate or distribute.
Who we are
Controller: NorthCoast DevOps LLC (doing business as ncdLabs). Privacy requests: privacy@ncdlabs.com. Security issues: security@ncdlabs.com. Service outages: help@ncdlabs.com.
Information we process
- Account and contact data — name, email, organization, and messages you submit via forms, purchases, or support.
- Billing data — purchase confirmations and plan details; payment cards are processed by Stripe, not stored on ncdLabs card-data systems.
- Product operational data — for hosted products, account membership, encrypted connector credentials, delivery or job metadata, and audit events needed to run the service.
- Technical data — IP address, User-Agent, URLs, and similar request metadata for delivery, security, and abuse prevention (often via Cloudflare).
- Analytics — aggregated or pseudonymous usage of marketing pages via Google Analytics 4 where enabled.
Website analytics
Public marketing pages use Google Analytics 4 (measurement ID G-ZQP4YFLGY7) to understand
visits, navigation, and selected product events. Analytics may include approximate location, device and
browser details, and pages viewed. See
Google’s Privacy Policy.
Purchases and billing
Paid products are processed by Stripe. Stripe collects payment details and billing information you provide. ncdLabs receives confirmation data (such as email and plan) to fulfill orders and send receipts. See Stripe’s Privacy Policy.
Contact and inquiry forms
When you submit a contact or product inquiry, we collect the fields you enter and email them to ncdLabs so we can respond. We use that information to answer your request unless you later become a customer under a separate agreement.
Clippy support chat
The Clippy support experience may send your messages through our server to AI providers to generate a reply. We do not store chat transcripts. We may store a short-lived anonymous session identifier and a randomly assigned comedy “mood” label so tone stays consistent within a session. Do not paste secrets or sensitive personal data into the chat.
Email delivery
Transactional and inquiry emails are sent via Resend from an ncdLabs address (for example
noreply@ncdlabs.com). Content depends on the feature you used.
Error monitoring and hosting
Cloudflare Workers may report operational errors to Sentry for reliability. Reports concern service health and may include request metadata. Hosting infrastructure may process IP addresses and request URLs under Cloudflare’s practices.
Hosted products (including AttendeeSync)
For multi-tenant SaaS products such as AttendeeSync, we process account data and connector credentials you provide, plus operational records needed for sync, billing, and security. Registrant information is typically forwarded to your configured CRM; we prefer opaque delivery identifiers over storing full registrant PII long term. Zoom and similar hosts authorize via OAuth; deauthorization and data-compliance callbacks revoke tokens and remove connection-scoped data as implemented by the product.
Product-specific detail also appears on the product site (for example AttendeeSync privacy). Retention schedules are described in our data retention and protection policy.
Customer-hosted products
- Meridian privacy (local-first design) and the Amazon connection notice
- Site Access Policies plugin privacy — runs on your WordPress site by default; optional integrations you configure send only what those services need
Lawful bases and sharing
We process information to provide services you request, operate and secure our systems, meet legal obligations, and—where appropriate—pursue legitimate interests such as product improvement and fraud prevention. We use processors (for example Cloudflare, Stripe, Resend, analytics and error tools) under agreements appropriate to the service. We do not sell personal information.
Children
Our sites and products are not directed at children under 13, and we do not knowingly collect personal information from them.
Your choices
- Use browser controls to limit analytics cookies and similar technologies where available.
- Only include information you’re comfortable sharing with ncdLabs.
- Manage Stripe billing details through the customer portal when offered after purchase.
- Email privacy@ncdlabs.com to ask a question, request access or correction, or request deletion of information we hold, subject to legal retention needs.
Related policies
Changes
We may update this page when our products or services change. The “Last updated” date below reflects the current version.